Important: ProsperUs Platform will be decommissioned on 30 November 2025. Please refer to the key date and FAQs below

📅 Important Dates for the ProsperUs Platform Decommissioning

Monday, 11 August 2025
Opening of new positions will no longer be allowed. All existing positions will be set to “Reduce Only” mode.

Friday, 17 October 2025
Last day to enjoy one-time fee waiver for transfer-out requests to another CGS SG platform or other brokerages.
Clients may still request transfers after this date, but standard transfer fees will apply.

Friday 31 October 2025
Final day for all clients to close all open positions and/or sell their mutual fund units – subject to market trading hours of the respective exchanges.

Monday, 3 November 2025
All remaining open positions (excluding stocks/ETFs) and/or mutual fund units will be closed/sold by CGS SG starting from market open.

Friday, 21 November 2025
Last day to withdraw any remaining balances and to submit any transfer-out request.

Friday, 28 November 2025
Last day to download any statements and other documents via the ProsperUs platform.

Sunday, 30 November 2025
The ProsperUs trading platform will be officially decommissioned.

FAQ

Account & Asset Transfers

If you are transfering to the  UP platform (“UP”), please follow these steps to ensure a smooth transfer of your securities:

Please note that UP only offers United States (NYSE/NASDAQ), Singapore (SGX) and Malaysia (BURSA) markets.
Transfer request outside these 3 markets will not be possible.

Step 1: Ensure you have an UP Account
You may begin your application using Singpass via our web onboarding link.
Ensure the accuracy and completeness of the information provided.
Once your account is approved, you will be notified via email and/or SMS.

Step 2: Request for Internal Transfer
Download and complete the Internal Transfer Request Form.
Email the completed form to: [email protected]

Step 3: Processing of Your Transfer
The transfer process will generally take 2 to 3 weeks to complete, depending on the market where the securities are traded, as the process is subject to coordination and approval by the respective market agents or custodians.

All asset transfer requests must be submitted by 17 October 2025 to be eligible for the one-time fee waiver.

Additional Information
For more details on eligible markets and products that can be transferred, please refer to:
FAQ 3 – Positions Treatment

As UP offers fractional trading for United States (NYSE/NASDAQ) and Malaysia (BURSA) markets, there are differences in the handling of corporate actions that affects both fractional and board lot holdings.

Please refer to UP | Corporate Actions for details on the treatment of corporate actions involving both fractional and board lot holdings.

You may begin your application via Singpass through our web onboarding link.

Ensure the accuracy and completeness of the information provided.

Once your account is approved, you will be notified via email and/or SMS.

Download the UP app via Google Playstore or Apple App Store to access your UP account.

If you are transitioning to CGS SG’s iTrade platform, please follow these steps to ensure a smooth transfer of your securities:

Step 1: Ensure you have a CGS Cash Trading Account

  1. Visit the iTrade website.
  2. Click on “Open Account” to begin your application. Alternatively, you can click here and complete via Singpass.
  3. Ensure the accuracy and completeness of the information provided.
  4. Once your account is approved, you will be notified via email and/or SMS A physical welcome letter will be sent to you.

Step 2: Request for Internal Transfer

  1. Download and complete the Internal Transfer Request Form.
  2. Email the completed form to: [email protected]

Step 3: Processing of Your Transfer

The transfer process will generally take 2 to 3 weeks to complete, depending on the market where the securities are traded, as the process is subject to coordination and approval by the respective market agents or custodians.

You will be notified via email once the transfer has been successfully completed.

Additional Information
For more details on eligible markets and products that can be transferred, please refer to:
FAQ 3 – Positions Treatment

For existing Cash Trading Account client, you will need to link up iTrade Online Services.

Click here to link up.

Ensure the accuracy and completeness of the information provided.

Should you not have any Cash Trading Account, you may click here and complete via Singpass.

  • Ensure the accuracy and completeness of the information provided.
  • Once your account is approved, you will be notified via email and/or SMS A physical welcome letter will be sent to you.

One-Time Fee Waiver
If you are planning to transfer your assets, please take note of the following:

  • Submit your transfer-out request before 17 October 2025 to enjoy a one-time waiver of transfer fees.
  • This waiver only applies on a one-off basis and a single, consolidated request from you is required.
  • This waiver only applies to transfers made to a single receiving broker.
  • Multiple or split requests (including to more than one broker) will be subject to the standard fees listed below.

Transfer-Out Fees
If your transfer-out request is submitted after 17 October 2025 and/or is not in the form of a single consolidated request, the following fees will apply:

  • Agent fee – EUR 50 per counter (capped at EUR 160)
  • Handling fee – SGD 10 per counter

Important Notes

  • The fee waiver is only valid for one consolidated request.
  • Subsequent or multiple submissions of requests will not be eligible for the waiver and will incur the above fees.
  • Ensure your request is accurate and complete before submission to avoid incurring additional charges.
  • Please ensure that there are no pending orders on your positions when submitting the transfer-out request.
  • All the above transfer-out fees are subjected to prevailing GST.

All asset transfer requests must be submitted by 17 October 2025 to be eligible for the one-time fee waiver.

Transfer requests submitted after this date may not be processed in time and will be subject to the applicable transfer-out fees. To avoid delays or additional charges, we strongly encourage clients to initiate their transfer process as early as possible.

If you wish to transfer your holdings to another brokerage outside of CGS International Securities Singapore Pte. Ltd. (“CGS SG”):

Kindly follow the steps below:

  1. Download the ProsperUs Securities Form
    • You may download the form directly here.
  1. inform your intended receiving broker that you would like to transfer your securities into an account of yours with the receiving broker, and follow their instructions accordingly.

Do also refer to the standing settlement instructions provided to you by the receiving broker.

  1. Enquire with the receiving broker on the information needed to complete the ProsperUs Securities Transfer Out form.
  2. Email the completed form to: [email protected]
  3. An email notification will be sent to you upon successful completion of your securities transfer.

Note:

  • In the event of an information mismatch, your securities transfer request will be rejected. You will be contacted by the customer support team to reconcile the information and to submit a new request.
  • Turnaround time for transferring of securities will take up to 3 weeks. Some requests may takes longer processing time depending on the receiving brokers.

For more details on transfer-out fees, please refer to FAQs 1.3.

After the ProsperUs platform is decommissioned:
Your access to the ProsperUs client portal/platform will be disabled on and from 28 November 2025.

Custody of Securities (Stocks & ETFs)

  • Your securities (e.g., stocks and ETFs) will remain safekept in custody, but your ProsperUs account will be closed.
  • During this period, you may incur custody and/or other fees.

Cash Balances

  • Any remaining cash balance in your account will also be safekept in custody.
  • You will need to contact us directly for instructions on how to withdraw your funds.
  • Withdrawals may be subject to custody and/or withdrawal fees.

CGS SG may close out your open positions in respect of certain non-transferable products such as:

  • CFDs
  • FX positions
  • Options

To avoid unnecessary charges, access issues, or the closure of your open positions, act before the 28 November 2025 deadline.

Our customer support team is ready to assist you:

Email: [email protected]